Time Music’s Lesson Policies |

In-Studio Policies & Procedures

Attendance & Makeup Lessons.

All lessons are conducted in a private setting on a “one to one” basis. A parent or legal guardian may attend their child’s lesson at any time without prior notice.

It is the student’s responsibility to arrive on time and prepared for each lesson.

Payments

All lessons must be paid for in advance; no refunds will be issued due to student absence from lessons regardless of any prior notice. Registration forms will not be accepted unless all information and signatures are completed and a form of payment received.

We work on a prorated system to determine your monthly payment. Ex., we count the number of Mondays from September to June and subtract the holidays and dates we will be closed. There are 34 Mondays x $36.00 lesson rate = $1224.00 ÷ 10 months of teaching = $122.40 per month. This is how your monthly payments are able to remain the same regardless of the number of days in any given the month.

Regular recurring payments are scheduled for the 1^st of each month. Payment must be provided via credit card or post-dated cheques. All cheques are payable to Time Music Studios; please confirm your monthly payment amount prior to submitting your cheques. There will be an amount of $25.00 billed for each NSF cheque.

Time Music Studios does not keep your credit card information on file. We shred all written information after processing your card through our secure online payment system. Your card cannot be used for anything other than pre-set recurring lesson payments. Your information is kept confidential and private from any third party.

Teacher Absence

In the event of a teacher absence, Time Music Studios reserves the right to hire a substitute without prior notice. If a make-up lesson is required, Time Music Studios will arrange an accommodating time for both parties to complete any outstanding make-up lessons.

Student Absence

Time Music Studios must be made aware of any student absences or changes to regularly scheduled lessons in advance. In the event of a student absence, a teacher may be able to provide a Courtesy Make-Up lesson. These lessons are not guaranteed, owed, or accrued. It is the teacher’s discretion as to whether they are able to provide a courtesy lesson for a particular student, as this is dependent on their availability.

Courtesy Make-Up lessons cannot be made up on another day or time.

If a student requests to “pause/hold” lessons for an extended period of time, it is at the discretion of the teacher and studio to whether it will be granted. If the student decides not to return to lessons after the agreed upon return date, then the student will be billed in full for the weeks/months they were away.

Lesson Termination

If a student wishes to terminate lessons on a permanent basis, we require written notice from the student or parent / legal guardian four weeks prior to the last attending lesson.

No refunds or make-up lessons will be granted for any lessons not attended by the student prior to the last lesson stated on the written notice. Any post-dated cheques on file will be shredded.

Emails

By listing your email, you agree to receive confidential email communication from Time Music Studios concerning registration information, policy updates, lesson progress reports, and additional studio information. As per the anti-spam legislation, you may respond to any of our emails with the word “Unsubscribe” at any time.

In-Home Policies & Procedures

Attendance & Makeup Lessons

All lessons are conducted in a private setting on a “one to one” basis. A parent or legal guardian may attend their child’s lesson at any time without prior notice. Lesson times will be scheduled according to neighbourhood accessibility, distance, and travel time.

Payments

We work on a prorated system to determine your monthly payment. Ex., we count the number of Mondays from September to June and subtract the holidays and dates we will be closed. There are 34 Mondays x $40.00 lesson rate = $1360.00 ÷ 10 months of teaching = $136.00 per month. This is how your monthly payments are able to remain the same regardless of the number of days in any given the month.

Lesson materials may be purchased with the mandatory account deposit of store credit required upon registration.

Teacher Absence

Student Absence

In the event of a student absence, a teacher may be able to provide a Courtesy Make-Up lesson. These lessons are not guaranteed, owed, or accrued. It is the teacher’s discretion as to whether they are able to provide a courtesy lesson.

Families must notify Time through email of any student absences at least 24 hours in advance to be entered into the Courtesy Make-Up lesson list.

Time Music Studios In-Home offers a set amount of Courtesy Make-Ups for lessons missed by the student:

Clients will be offered 2 Courtesy Make-Up lessons for the year for lessons missed by the student.
One Make-Up will be offered each half of the lesson year.
- September – January (1 Courtesy MU day provided in February)
- February – June (1 Courtesy MU day provided in June)

Lesson Termination

If a student wishes to terminate lessons on a permanent basis, we require written notice from the student or parent / legal guardian four weeks prior to the last attending lesson.

No refunds or make-up lessons will be granted for any lessons not attended by the student prior to the last lesson stated on the written notice. Any post-dated cheques on file will be shredded.